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After-sales policy You are here:Home > Service > After-sales policy
Service Modes

We provide prompt and convenient technical support and services to you in the following modes.
 
1. Website

You can log in to www.molyboard.com, and then click Technical support & Services to obtain the updated product information and technical documents and to download or trial use our latest software and driver programs.
 
You can also leave messages in our Message Board and let us know your requirements. We will reply to you within 24 hours after receiving your messages. In case of emergency, we will get in touch with you immediately to address your problem.
You can click Product Registration to register your products. Then we will send the updated product information and technical documents, and software and driver programs to you through emails.
 
You can also contact our technical support personnel through an online instant messaging tool.
 
You can send your requirements to support@molyboard.com through emails. We will reply to you within 24 hours after receiving your messages. In case of emergency, we will get in touch with you immediately to address your problems.
 
2.Telephone

Please call the customer service number to obtain technical support. Our customer service number is +86(10) 82795257, +86(10) 82792165 .
 
3.Fax

Please fax your problems or advice to us. Please mark “technical services” in the first page. We will try our best to reply to you as soon as possible. In case of emergency, our technical support personnel will get in touch with you immediately to address your problem. Our fax is  +86(10) 82795313 .
 
4.On-site Service

You can contact the agent to obtain on-site training and services. If necessary, we will send customer service representatives to the site and provide on-site services for you
 
 

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