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FAQ You are here:Home > Service > FAQ
When the software is started, a prompt

Check whether the special USB line provided by Moly is applied and whether the USB line is correctly connected.


Check whether the whiteboard is powered on (The whiteboard is powered on if the green indicator close to the square socket at the rear of the whiteboard is on).


Check whether COM1 to COM4 serial interfaces are used. The whiteboard has to use one of the serial interfaces.
Check whether the whiteboard driver program is correctly installed.
 

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